Enhanced Support Plan
Keep your in office Electronic Medical Record (EMR) system running well
Nightingale On Demand Enhanced Support (ASP)
Nightingale On Demand Enhanced Support is designed to ensure that office systems used to run your Electronic Medical Records (EMR) are operating effectively in clinical environments where there is no IT department present. We can help you keep your computers, networks, printers, other devices and Internet services connected and working effectively for use with Nightingale On Demand.
- Faster issue resolution
- Maximize EMR performance
- Maintain and improve clinical productivity
- Lower cost than pay-per-use support
Why do you need it?
While the Nightingale On Demand Standard Support included with your license provides ongoing technical support for getting the most out of Nightingale On Demand and its many features, Enhanced Support will help you cost-effectively manage issues with common office systems that, when left unresolved can hinder the performance of not only your EMR but many other office applications.
What do you receive?
Nightingale On Demand Enhanced Support is available to all users in your office and provides remote in-depth diagnosis of issues related to 3rd party equipment or services (e.g. Internet service, hardware), as well as system administration and advice on clinical process improvement.
Standard vs. Enhanced Support
|Application administration||-||Desktop evaluation||-|
|Database administration||Peripheral setup||-|
|Database optimization||Peripheral assistance||-|
|Database integrity support||Special services|
|Database table modifications||Multum updates|
|Queries execution||Billing code updates|
|Database log checks||Lab monitoring|
|Data requests||-||Physician favorite requests||-|
|Manual batch processing requests||-|