Enhanced Support Plan

Keep your in office  Electronic Medical Record (EMR) system running well

Nightingale On Demand Enhanced Support (ASP)

Nightingale On Demand Enhanced Support is designed to ensure that office systems used to run your  Electronic Medical Records (EMR) are operating effectively in clinical environments where there is no IT department present. We can help you keep your computers, networks, printers, other devices and Internet services connected and working effectively for use with Nightingale On Demand.

  • Faster issue resolution
  • Maximize EMR performance
  • Maintain and improve clinical productivity
  • Lower cost than pay-per-use support
Why do you need it?

While the Nightingale On Demand Standard Support included with your license provides ongoing technical support for getting the most out of Nightingale On Demand and its many features, Enhanced Support will help you cost-effectively manage issues with common office systems that, when left unresolved can hinder the performance of not only your EMR but many other office applications. 

What do you receive?

Nightingale On Demand Enhanced Support is available to all users in your office and provides remote in-depth diagnosis of issues related to 3rd party equipment or services (e.g. Internet service, hardware), as well as system administration and advice on clinical process improvement.

 

Standard vs. Enhanced Support

 

Standard

 Enhanced    Standard  Enhanced

Application

     Communications    

Application support

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 orange-checkmark-gif ISP assistance - orange-checkmark-gif

Defect reporting

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Defect resolution

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New releases orange-checkmark-gif orange-checkmark-gif Hardware    
Code promotion orange-checkmark-gif orange-checkmark-gif

Desktop setup

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Application administration - orange-checkmark-gif Desktop evaluation  - orange-checkmark-gif 
Database     Desktop maintenance  - orange-checkmark-gif 
Database administration orange-checkmark-gif orange-checkmark-gif  Peripheral setup  - orange-checkmark-gif 
Database optimization orange-checkmark-gif orange-checkmark-gif  Peripheral assistance  - orange-checkmark-gif
Database integrity support orange-checkmark-gif  orange-checkmark-gif  Special services     
Database table modifications orange-checkmark-gif  orange-checkmark-gif  Multum updates  orange-checkmark-gif orange-checkmark-gif 
Queries execution orange-checkmark-gif  orange-checkmark-gif  Billing code updates  orange-checkmark-gif orange-checkmark-gif 
Database log checks orange-checkmark-gif  orange-checkmark-gif  Lab monitoring  orange-checkmark-gif  orange-checkmark-gif 
Monitoring orange-checkmark-gif orange-checkmark-gif Billing resubmissions - orange-checkmark-gif
Data requests -  orange-checkmark-gif  Physician favorite requests - orange-checkmark-gif
      Manual batch processing requests - orange-checkmark-gif