Standard Support Plan
Ongoing support for your Electronic Medical Records (EMR)
Nightingale On Demand Standard Support (ASP)
Nightingale On Demand Standard Support is an invaluable part of the Software, Services and Supported Applications Agreement included in every Nightingale On Demand subscription. Standard Support is dedicated to increasing user productivity and satisfaction and maximize the benefits you achieve with your EMR. A solid level of application support is included for each component of your Nightingale On Demand deployment.
- Mutichannel customer support, telephone, web or email
- Convenient live support hours
- No limit on the number of cases submitted
- Online knowledge base
|
Standard Support |
|||||
|
Application |
Database | Special services | |||
|
Application support |
|
Database administration |  |
Multum updates | |
|
Defect reporting |
|
Database optimization | |
Billing code updates | |
|
Defect resolution |
|
Database integrity support | |
Lab monitoring | |
| New releases | |
Database table modifications | |
||
| Code promotion | |
Queries execution |
|
||
| Database log checks | |
||||
|
|
Monitoring | |
Other services available on a fee-for-service basis | ||
Superior service delivery
Nightingale On Demand Standard support will be delivered remotely through the Nightingale Support Centre where we offer several ways to get the help you need.
Knowledgeable staff ready to help
Our Support Centre representatives have the essential product knowledge and experience to address all of your EMR support needs.
May 10, 2012
Primary Care Today 2012May 27, 2012
eHealth 2012 VancouverJun 22, 2012
On Demand Exchange 2012 - Nightingale's Annual User Conference
