Safe and Sound, in the Cloud

Overview

It was a typical day at the clinic when Moe Jiwan, Director of Operations at Uptown Health Centre, was frantically alerted of a flood by one of their physicians on staff at the Richmond Hill location. Mr. Jiwan quickly ran to investigate. It seemed the flood originated where the hot water tank and plumbing were located. The insurance company was called and the claims adjuster was in a panic – concerned about saving the clinics’ health records because of the water damage inflicted on the clinic’s laptop computers.

Mr. Jiwan restrained a chuckle. With great pleasure, he assured the insurance adjuster that there was no need to shut down his computers and save his hard drive, as there were no servers on site storing patient information. It took some time for the insurance adjuster to accept the fact that the records were stored safely and soundly in the cloud, thanks to Nightingale’s true ASP model. The insurance company approved Mr. Jiwan’s request to replace only the damaged laptops, and within a couple of hours, the clinic was up and running again. Mr. Jiwan and the insurance adjuster both agree that a cloud based, ASP EMR is the better way.